Careers

Job Description

EOIs Sought Senior Tour Guide (Master) / Tour Guide (Deckhand)

• Senior Tour Guide (Vessel Master) & Tour Guide (Deckhand) - Full-Time, Part-Time & Casual/Seasonal

• Be part of a small close-knit team dedicated to delivering amazing visitor experiences

• Dream job working among the whales, wombats, wallabies, and wilderness of Wilsons Promontory National Park (based at Tidal River Campground)

 

About us

Wanderer Adventures at Wilsons Promontory operates in one of Australia’s most pristine and iconic natural environments, delivering premium nature-based experiences that connect visitors to the coastline, wildlife, and landscapes of the Prom. Through a combination of Tour Operations and a General Store/Hospitality offering, we provide essential services and memorable experiences to a diverse mix of day visitors, campers, and tourists.

Our Tour Operations showcase the spectacular granite coastline, remote beaches, and abundant marine life of Wilsons Promontory, while our General Store serves as a central hub for visitors, offering food, beverages, and essential supplies. Together, these operations form a unique integrated tourism offering within a highly protected national park setting.

The business operates within a dynamic and seasonal environment, requiring strong operational discipline, environmental awareness, and a consistent focus on customer experience. Working closely with Parks Victoria and within strict regulatory frameworks, we are committed to safe, sustainable, and high-quality operations.

We're a local operation that is proudly supported by Searoad Ferries, committed to working alongside the Tidal River community and local stakeholders. Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. The Group also operates Western Port Ferries’ services connecting Stony Point to French Island and Phillip Island in Western Port Bay.

About the opportunities

We are seeking expressions of interest from suitably qualified people to join our team in the capacity of Senior Tour Guide (Vessel Master) or Tour Guide (Deckhand). We have multiple roles available and are seeking to fill full-time, part-time and seasonal casual roles.

Our Tour Guides are key members of the Marine Operations Team, fulfilling a range of duties to enhance end-to-end customer experiences including guiding tours both at sea and on land, handling vessels, providing on board customer service, vessel cleaning and maintenance, and conducting walking tours in the Wilsons Promontory National Park.

Our Tour Guides work in partnership with each other, the Customer Service Team and General Manager of Operations to ensure safe operations and clean, seaworthy vessels.

Responsibilities include planning travel itineraries, familiarising customers with the local area, and ensuring tour groups always remain safe.

Other key aspects of the positions include maintenance and cleaning to prepare vessels and equipment for tours, ensuring safe loading/unloading of vessels, conducting customer safety briefings, and performing customer liaison duties.

About you

You have a passion for local tourism, the environment and marine operations.

Excellent personal presentation and confidence to conduct tours both marine and land based will be key to your success in any of these roles.

As a Senior Tour Guide (Vessel Master) you will: 

• Hold a Coxswain Grade 1 Near Coastal or Master <24m

• Be able to perform Master duties aboard as per our Safety Management System (SMS) including keeping watch over hazards, and ensuring the safety, and seaworthiness of vessels

• Be an assertive leader, able to give clear direction to crew and customers

• Have demonstrable marine vessel handling experience

• Be punctual, reliable, and flexible

• Have customer service experience

• Be comfortable speaking in front of medium sized groups

• Work well under pressure balancing conflicting priorities and working to deadlines

• Be approachable and accessible, possessing excellent problem-solving abilities

 

As a Tour Guide (Deckhand) you will:

• Hold a General Purpose Hand Near Coastal (desirable)

• Hold a Traffic Control Certificate (desirable)

• Hold Elements of Shipboard Safety (desirable)

• Willing to obtain a Coxswain Grade 3 Near Coastal (desirable)

• Be able to follow procedures and take direction

• Be punctual, reliable, and flexible

• Have customer service experience

• Be willing to upskill to speak in front of medium sized groups

• Work well under pressure balancing conflicting priorities and working to deadlines

• Be approachable and accessible, possessing excellent problem-solving abilities

 

Why Join Us?

Enjoy these perks:

• Fantastic staff discounts: retail, dining, hospitality, tours, and free ferry travel

• Uniform provided for all sea-going and customer facing roles

• Support for your wellbeing with 24/7 Employee Assistance Program

Short-term on-site accommodation may be available for the right candidate(s).

How to Apply

Apply via Seek with a cover letter stating which role you're interested in, and include your resume. EOIs will be reviewed as received with immediate starts possible.

Before applying please note:

• you should visit wandereradventures.com.au for more information about us and to read a copy of the position description before applying

• availability during the festive season, school holidays, weekends, and public holidays is essential

• you must have Australian work rights

• no agencies please.

View Senior Tour Guide Master PD

View Senior Guide Master PD

Job Description

Wanderer Adventures | Western Port Ferries | Searoad Ferries

Full-time | 80 hours per fortnight
Based at Tidal River, Wilsons Promontory & Crib Point, with work across our marine operations

About the opportunity

We are seeking an experienced and hands-on Marine Maintenance Technician to join our Maritime Operations Team.

This is a practical, varied role with responsibility for maintaining and supporting a diverse range of commercial vessels, machinery, equipment and operational assets.

Working closely with our Vessel Masters, Maritime Operations and Technical Management teams, you will play a key role in keeping our vessels safe, reliable and operational.

The role will involve a combination of planned preventative maintenance, reactive repairs, fault finding, breakdown response, servicing, dry-dock activities and coordination of external contractors and marine service providers.

You will work across our operations, including:

• Wanderer Adventures

• Western Port Ferries

• Searoad Ferries

• Vessel maintenance and engineering

• Marine facilities, equipment and infrastructure

Key responsibilities

Your responsibilities will include:

• Overseeing and completing planned, preventative and reactive maintenance across company vessels and maritime assets.

• Diagnosing and resolving mechanical faults and maintenance issues.

• Coordinating vessel servicing, repairs, inspections and preventative maintenance.

• Responding to vessel breakdowns, defects and urgent maintenance requirements.

• Supporting vessel Masters and crews with onboard maintenance and engineering activities.

• Coordinating contractors, shipyards, trades and specialist marine service providers.

• Assisting with dry-dock, engineering, painting and major maintenance works.

• Maintaining vessel maintenance programs, asset registers and maintenance records.

• Managing critical parts, tools, equipment, fuel, oils and maintenance supplies.

• Supporting the maintenance of facilities, stores and operational infrastructure.

• Participating in inspections, emergency response, drills and safety activities.

• Identifying opportunities to improve vessel reliability, maintenance practices and operational efficiency.

About you

You are an experienced marine maintenance professional who enjoys solving problems, getting hands-on and keeping vessels operating safely and reliably.

You will bring:

• Demonstrated experience in vessel maintenance, mechanical maintenance or marine engineering.

• Strong fault-finding and mechanical problem-solving skills.

• Experience coordinating vessel servicing, repairs and preventative maintenance.

• Sound knowledge of marine diesel engines and associated mechanical systems.

• Knowledge of hydraulic, pneumatic and electrical marine systems.

• Strong organisational and time-management skills.

• The ability to manage competing maintenance priorities and respond effectively to breakdowns.

• Excellent communication skills and the ability to work effectively with vessel crews, management, contractors and suppliers.

• A practical, proactive and solutions-focused approach.

• The ability to work independently while also being an effective team member.

• A strong commitment to safety, quality and continuous improvement.

Essential qualifications and tickets

You will hold, or be willing to obtain:

• Marine Engine Driver Grade 2

• Master <24m

• Formal qualification in engineering, mechanical maintenance or a related field

• Current First Aid/CPR

• Current National Police Check, or willingness to obtain

You will also have demonstrated experience working with maintenance records, asset registers and computerised maintenance systems, together with sound Microsoft 365 skills.

Desirable

The following will be highly regarded:

• Marine Engine Driver Grade 1

• Master <45m or higher

• Commercial passenger vessel experience

• Experience with HELM or another computerised maintenance management system

• Experience developing or reviewing maintenance procedures

• Experience coordinating dry-dock or major vessel maintenance projects

• Knowledge of marine refrigeration, electrical systems and hydraulics

Why join us?

This is an opportunity to join a close-knit marine operations team and play an important role in keeping a fleet of commercial vessels operating safely and reliably.

You'll enjoy:

• A varied role across multiple marine operations and vessels.

• The opportunity to work with experienced maritime and technical teams.

• A hands-on role where your skills and practical knowledge will make a real difference.

• Opportunities to broaden your marine engineering and maintenance experience.

• Staff discounts across retail, dining, hospitality, tours and ferry travel.

• Uniform provided for sea-going and operational roles.

• Access to a 24/7 Employee Assistance Program.

• Opportunities for ongoing training, development and upskilling.

The location

The primary work locations are Tidal River at Wilsons Promontory and the Western Port Ferry Terminal at Crib Point, with work also undertaken at Queenscliff and Sorrento Ferry Terminals and onboard various vessels.

The role will suit someone who enjoys working in a dynamic marine environment and is comfortable travelling between operational locations as required.

How to apply

If you are an experienced Marine Maintenance Technician looking for a varied role where your practical skills will directly contribute to safe and reliable vessel operations, we'd love to hear from you.

Please apply via SEEK with your resume and a cover letter outlining your relevant marine maintenance experience and qualifications.

Please note:

• Australian work rights are required.

• A current AMSA Medical is required.

• A National Police Check is required, or you must be willing to obtain one.

• The role requires flexibility to work across different operational and vessel locations.

• No agencies please.

Apply now and become an important part of our Maritime Operations Team.

Job Description

About the Role

We are seeking casual Customer Service Attendants.

The Customer Service Attendant (CSA) is a key member of the Wilsons Promontory Cruises Operation and fulfils a range of duties to enhance the end-to-end customer experience including handling customer enquiries, booking tours, and providing information about add-on services. The CSA will work in partnership with the Operations Manager and Customer Service Team Leader to ensure customer protective equipment is stored, maintained, and cleaned, fit for each tour. The CSA's responsibilities include booking tours, processing ticket sales, cash handling, receiving, and processing customer payments, handling phone/email enquiries, directing and guiding customers, preparing them for tours and assisting with any special needs.

Key Responsibilities

• Process ticket and retail sales over the phone, via email and face-to-face

• Handle phone/email/face-to-face enquiries with a focus on tour and product upselling

• Contact guests to communicate tour changes/cancellations, process refunds

• Receive and process customer payments

• Perform daily cash reconciliations

• Greet and welcome guests and communicate tour itineraries

• Guide guests and prepare them for tours

• Maintain the office in a clean, neat, and tidy state

• Conduct traffic control duties in public areas, guiding customers to and from tours

• Cleaning and maintenance of depot, vessels, office, bathrooms, and rented spaces.

 

About You

We’re looking for someone with: 

• a love of nature

• previous customer service experience

• a passion for the tourism industry

• strong Microsoft 365 abilities

• willingness to work peak periods is a must.

Working knowledge of booking systems is highly desirable, but if you are the right fit and don't have this experience, we'll teach you all you need to know.

 

About Us

Wanderer Adventures at Wilsons Promontory operates in one of Australia's most pristine and iconic natural environments, delivering premium nature-based experiences that connect visitors to the coastline, wildlife, and landscapes of the Prom. Through a combination of Tour Operations and a General Store/Hospitality offering, we provide essential services and memorable experiences to a diverse mix of day visitors, campers, and tourists. Wanderer Adventures is part of the Searoad Ferries group of companies, a leading Victorian tourism network employing more than 250 people and welcoming around one million customers annually.

What we offer:

• Incredible Group Discounts: Enjoy generous staff savings across our retail, dining, hospitality, and tour offerings, plus free travel on our iconic ferries.

• Regular Team Events: Connect and unwind with your colleagues through regular team gatherings, social events, and fun activities.

• Uniforms Provided: Look the part with uniforms supplied for all customer-facing and sea-going roles.

• Wellbeing Support: Access confidential, round-the-clock professional support through our 24/7 Employee Assistance Program (EAP). 

 

How to Apply

All applications are via Seek. Include a covering letter telling us about you, and why you would be a great fit for the position. You must include a resume detailing your skills and experience.

Before applying please note:

• visit wandereradventures.com.au to find out more about us and to obtain a copy of the position description

• availability during the festive season, school holidays, weekends, and public holidays is essential

• you must have Australian work rights.

*No agencies please.

View PD