Job Description
EOIs Sought Senior Tour Guide (Master) / Tour Guide (Deckhand)
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Senior Tour Guide (Vessel Master) & Tour Guide (Deckhand) - Full-Time, Part-Time & Casual/Seasonal
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Be part of a small close-knit team dedicated to delivering amazing visitor experiences
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Dream job working among the whales, wombats, wallabies, and wilderness of Wilsons Promontory National Park (based at Tidal River Campground)
About us
Wanderer Adventures at Wilsons Promontory operates in one of Australia’s most pristine and iconic natural environments, delivering premium nature-based experiences that connect visitors to the coastline, wildlife, and landscapes of the Prom. Through a combination of Tour Operations and a General Store/Hospitality offering, we provide essential services and memorable experiences to a diverse mix of day visitors, campers, and tourists.
Our Tour Operations showcase the spectacular granite coastline, remote beaches, and abundant marine life of Wilsons Promontory, while our General Store serves as a central hub for visitors, offering food, beverages, and essential supplies. Together, these operations form a unique integrated tourism offering within a highly protected national park setting.
The business operates within a dynamic and seasonal environment, requiring strong operational discipline, environmental awareness, and a consistent focus on customer experience. Working closely with Parks Victoria and within strict regulatory frameworks, we are committed to safe, sustainable, and high-quality operations.
We're a local operation that is proudly supported by Searoad Ferries, committed to working alongside the Tidal River community and local stakeholders. Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. The Group also operates Western Port Ferries’ services connecting Stony Point to French Island and Phillip Island in Western Port Bay.
About the opportunities
We are seeking expressions of interest from suitably qualified people to join our team in the capacity of Senior Tour Guide (Vessel Master) or Tour Guide (Deckhand). We have multiple roles available and are seeking to fill full-time, part-time and seasonal casual roles.
Our Tour Guides are key members of the Marine Operations Team, fulfilling a range of duties to enhance end-to-end customer experiences including guiding tours both at sea and on land, handling vessels, providing on board customer service, vessel cleaning and maintenance, and conducting walking tours in the Wilsons Promontory National Park.
Our Tour Guides work in partnership with each other, the Customer Service Team and General Manager of Operations to ensure safe operations and clean, seaworthy vessels.
Responsibilities include planning travel itineraries, familiarising customers with the local area, and ensuring tour groups always remain safe.
Other key aspects of the positions include maintenance and cleaning to prepare vessels and equipment for tours, ensuring safe loading/unloading of vessels, conducting customer safety briefings, and performing customer liaison duties.
About you
You have a passion for local tourism, the environment and marine operations.
Excellent personal presentation and confidence to conduct tours both marine and land based will be key to your success in any of these roles.
As a Senior Tour Guide (Vessel Master) you will:
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Hold a Coxswain Grade 1 Near Coastal or Master <24m
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Be able to perform Master duties aboard as per our Safety Management System (SMS) including keeping watch over hazards, and ensuring the safety, and seaworthiness of vessels
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Be an assertive leader, able to give clear direction to crew and customers
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Have demonstrable marine vessel handling experience
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Be punctual, reliable, and flexible
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Have customer service experience
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Be comfortable speaking in front of medium sized groups
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Work well under pressure balancing conflicting priorities and working to deadlines
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Be approachable and accessible, possessing excellent problem-solving abilities
As a Tour Guide (Deckhand) you will:
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Hold a General Purpose Hand Near Coastal (desirable)
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Hold a Traffic Control Certificate (desirable)
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Hold Elements of Shipboard Safety (desirable)
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Willing to obtain a Coxswain Grade 3 Near Coastal (desirable)
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Be able to follow procedures and take direction
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Be punctual, reliable, and flexible
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Have customer service experience
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Be willing to upskill to speak in front of medium sized groups
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Work well under pressure balancing conflicting priorities and working to deadlines
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Be approachable and accessible, possessing excellent problem-solving abilities
Why Join Us?
Enjoy these perks:
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Fantastic staff discounts: retail, dining, hospitality, tours, and free ferry travel
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Uniform provided for all sea-going and customer facing roles
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Support for your wellbeing with 24/7 Employee Assistance Program
Short-term on-site accommodation may be available for the right candidate(s).
How to Apply
Apply via Seek with a cover letter stating which role you're interested in, and include your resume. EOIs will be reviewed as received with immediate starts possible.
Before applying please note:
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you should visit wandereradventures.com.au for more information about us and to read a copy of the position description before applying
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availability during the festive season, school holidays, weekends, and public holidays is essential
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you must have Australian work rights
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no agencies please.
View Senior Tour Guide Master PD
View Senior Guide Master PD