Job Description
- Be part of a small close-knit team dedicated to delivering amazing visitor experiences
- Dream job working among the wombats, wallabies, and wilderness of the Wilsons Promontory National Park
Indulge your sense of adventure – every day!
Wanderer Adventures – Wilsons Promontory Cruises – operates in the pristine environment of the Wilsons Promontory National Park. Our vessels take customers from the beach to sea through their unique, amphibious design. Showcasing the stunning Skull Rock, Norman Beach, and diverse wildlife, our team members enrich our customers’ adventures with their exceptional knowledge of the area and marine experience.
Wanderer Adventures is part of the Victorian-owned and operated Searoad Ferries group of companies, employing more than 200 people and moving around one million customers a year.
Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. Searoad Ferries also operates Western Port Ferries’ services connecting Stony Point to French Island and Phillip Island in Western Port Bay. Originally established in 2019, Searoad Ferries have been operating and growing Wilsons Promontory Cruises under the brand Wander Adventures since December 2023.
Our customers are our inspiration, and we are focused on connecting people and places through excellent experiences. We offer a vibrant workplace where we consistently exceed customer expectations and support the local community.
The opportunity
The Wanderer Adventures Customer Service Team are generally the first ‘port-of-call’, for customers undertaking Wilsons Promontory Cruises tours.
The Customer Service Attendant (CSA), is a key member of the Wilsons Promontory Cruises Operation and fulfils a range of duties to enhance the end-to-end customer experience including handling customer enquiries, booking tours, and providing information about add-on services.
Working in partnership with the Operations Manager and Senior CSA to ensure customer protective equipment is stored, maintained, and cleaned, fit for each tour.
Your daily responsibilities will include booking tours, processing ticket sales, cash handling, receiving, and processing customer payments, handling phone/email enquiries, directing and guiding customers, preparing them for tours and assisting with any special needs.
About you
We’re looking for someone with:
- A love of nature
- Experience in the provision of quality customer service
- A passion for the tourism industry and customer service
- Working knowledge of booking systems is highly desirable
- Strong Microsoft 365 abilities
Here’s a few things you’ll enjoy as an employee of Wanderer Adventures and the Searoad Ferries group of companies…
Fantastic staff discounts: free tours on Wanderer Adventures and free car & passenger ferry travel on Searoad Ferries & Western Port Ferries.
Career growth: the opportunity to gain accredited certificates such as Responsible Service of Alcohol, Traffic Management, Elements of Shipboard Safety (ESS), First Aid/CPR
Your health and wellbeing matters: free annual flu shots and a comprehensive employee assistance program available 24/7.
A comprehensive schedule of events: we celebrate our people and our successes throughout the year and all employees are included in our conference and many staff events throughout the year.
How to apply
Applications close on 3 August 2024 so apply now via Seek. Include a letter telling us about you, and why you would be a great fit for this position. You must include a resume detailing your skills and experience.
To apply for this role, you must have Australian working rights and kindly note that only shortlisted applicants will be contacted.
Wanderer Adventures is an equal opportunity employer, and our community is made up of diverse people from all walks of life, it’s important to us that our workforce represents and celebrates this strength.
We encourage people from all backgrounds to join us.
VIEW PD