Job Description
- Be part of a small close-knit team dedicated to delivering amazing visitor experiences
- Dream job working among the wombats, wallabies, and wilderness of Wilsons Promontory National Park
About Us
Wanderer Adventures – Wilsons Promontory Cruises – operates in the pristine environment of Wilsons Promontory National Park. Our vessels take customers from beach to sea through their unique, amphibious design. Showcasing the stunning Skull Rock, Norman Beach, and diverse wildlife, our team members enrich our customers’ adventures with their exceptional knowledge of the area and marine experience.
Wanderer Adventures is part of the Victorian owned and operated Searoad Ferries group of companies, employing more than 200 people and moving around one million customers a year.
Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. Searoad Ferries also operates Western Port Ferries connecting Stony Point to French Island and Phillip Island in Western Port Bay.
About the Roles
We are seeking suitably qualified people to join our team. We have multiple roles available as we gear up for the summer peak season and are seeking to fill full time, part time and seasonal casual roles.
Our Senior Tour Guides are key members of the Marine Operations Team, fulfilling a range of duties to enhance end-to-end customer experiences including guiding tours both at sea and on land, handling vessels, providing on board customer service, vessel cleaning and maintenance, and conducting walking tours in the Wilsons Promontory National Park.
Responsibilities include planning travel itineraries, familiarising customers with the local area, and ensuring tour groups always remain safe.
Other key aspects of the positions include maintenance and cleaning to prepare vessels and equipment for tours, ensuring safe loading/unloading of vessels, conducting customer safety briefings, and performing customer liaison duties.
About You
You have a passion for local tourism, the environment, and marine operations.
Excellent personal presentation and confidence to conduct tours both marine and land based will be key to your success in any of these roles.
As a Senior Tour Guide (Vessel Master) you will:
- Hold a Coxswain Grade 1 Near Coastal or Master <24m
- Be able to perform Master duties aboard as per our Safety Management System (SMS) including keeping watch over hazards, and ensuring the safety, and seaworthiness of vessels
- Be an assertive leader, able to give clear direction to crew and customers
- Have demonstratable marine vessel handling experience
- Be punctual, reliable, and flexible
- Have customer service experience
- Be comfortable speaking in front of medium sized groups
- Work well under pressure balancing conflicting priorities and working to deadlines
- Be approachable and accessible, possessing excellent problem-solving abilities
Why Join Us?
Enjoy these perks:
- Fantastic staff discounts: retail, dining, hospitality, tours, and free ferry travel
- Uniform provided for all sea-going and customer facing roles
- Support for your wellbeing with 24/7 Employee Assistance Program
How to Apply
Apply now via Seek. Include a letter telling us about you, which role you are interested in (full-time, part-time, or casual), and why you would be a great fit for the position. You must include a resume detailing your skills and experience.
Before applying please note:
- You should visit wandereradventures.com.au for more information about us and to read a copy of the position description before applying
- Availability during the festive season, school holidays, weekends, and public holidays is essential.
- You must have Australian work rights.
- No agencies please.