At Wanderer Adventures, we're committed to making our experiences inclusive and accessible for all guests. Whether you're joining us on land or sea, we're here to support your journey every step of the way. Our team is trained to assist, and we encourage open communication so we can provide the best possible experience for everyone.
Before You Book
● Phone: (03) 5257 4567
● Email: info@wandereradventures.com.au
● Online booking available through our website
We encourage guests to let us know about any specific mobility, sensory, cognitive, or other access needs at the time of booking. This helps us prepare the ATV, additional crew support, or other arrangements ahead of your visit.
Visitor Centre & Carpark
Tours begin opposite the Parks Victoria Visitor Centre at Tidal River.
● Carpark: Sealed, with two designated disabled parking bays located closest to the visitor centre.
● Access: Guests will need to cross Main Road to access the building.
● Facilities: Accessible toilets are located throughout the park, including near the visitor centre.
Getting to the Vessel
Transport to the Vessel
We understand that beach access can be challenging. To support all guests, we provide:
● All-Terrain Vehicle (ATV): a specially designed 6-seater ATV transports guests with mobility challenges directly to the beach where vessels depart, avoiding the need to navigate uneven ground.
● Crew Assistance: our crew are on hand to provide guidance and help at every stage of the transfer.
Boarding the Vessel
Boarding takes place from the beach. To support guests:
● Mobile Stairs: a set of 10-step mobile stairs is positioned on the beach alongside the ATV drop-off point.
● Crew Support: our crew are trained to provide personal assistance during boarding, with handholds available and steady, safe movement onto the vessel.
● Safety First: guests can take their time boarding — our staff will work with you to ensure you feel secure and comfortable.
Onboard Experience
● Seating: crew will guide you to suitable seats depending on your needs and conditions on the day.
● Ride Comfort: the rear section provides the smoothest ride over waves — guests seeking reduced motion are encouraged to sit here.
● Crew Support: throughout the cruise, our crew are available to help with movement or any other support you may require.
Communication & Preparation
● Advance Notice: we encourage guests to inform us of any specific mobility needs at the time of booking. This helps us prepare the ATV, additional crew support, or other arrangements to ensure a smooth experience.
● On-the-Day Support: if you need assistance at any time during your adventure, please don't hesitate to ask. Our staff are approachable and ready to help.
Our Commitment
Wanderer Adventures strives to ensure that everyone can enjoy the spectacular beauty of Wilsons Promontory. From dedicated accessible parking and toilets at the visitor centre, to ATV transport across the beach, to crew-assisted boarding and onboard support — our team is committed to making your journey inclusive, safe, and memorable.
Contact: (03) 5257 4567 | info@wandereradventures.com.au | wandereradventures.com.au